1. Data controller
The controller for the processing of your personal data on foreningspadel.dk is:
CraftMedia ApS
Company no.: DK41245042
Alfred Munkholms Vej 15
9000 Aalborg, Denmark
Email: klub@foreningspadel.dk
Phone: +45 24 76 23 76
2. What personal data we process
We process the information you give us yourself, together with technical information our web server receives automatically when you visit the site.
2.1 Information you provide
When you fill in the contact form on foreningspadel.dk, we ask for:
- Club name (required)
- Name (required)
- Email (required)
- Phone number (optional)
- Number of members in the club (required)
- Type of enquiry (general information, demo, pilot club, federation/chain)
- Message (optional free-text field)
2.2 Information collected automatically
When you visit foreningspadel.dk, our hosting provider (Google Firebase) logs technical information about the visit:
- IP address
- Browser and operating system version
- Time of visit
- The URL requested
- Referring URL (referrer)
This information is used solely for operations, security and troubleshooting.
We do not collect: Cookies for tracking or marketing. We have no Google Analytics, no Facebook Pixel, nothing of the sort. Read our cookie policy.
3. Purposes of processing
We process your personal data for the following purposes:
- To answer your enquiry and correspond with you about Foreningspadel
- To arrange demonstrations and an introduction to the platform
- To send relevant product information, if you have asked for it
- To operate foreningspadel.dk and ensure the service's availability and security (server logs)
- To comply with legal requirements (for example the Danish Bookkeeping Act)
4. Legal basis
We process your personal data on the following legal bases (see GDPR Article 6):
| Processing | Legal basis |
|---|---|
| Contact form and follow-up | Consent, Article 6(1)(a) — or steps prior to entering a contract, Article 6(1)(b) |
| Server logs (operations and security) | Legitimate interest, Article 6(1)(f) |
| Bookkeeping once an agreement is in place | Legal obligation, Article 6(1)(c) (the Danish Bookkeeping Act) |
5. Recipients and processors
Your information is shared only with trusted processors who help us run the service. We have data processing agreements in place with the following:
| Provider | Purpose | Location |
|---|---|---|
| Google LLC (Firebase Hosting) | Website hosting, server logs | EU/US (EU-US Data Privacy Framework) |
| FormSubmit.co (Form Submission Inc.) | Receiving and forwarding the contact form | US (EU-US Data Privacy Framework) |
| Simply.com | DNS and email | Denmark / EU |
We do not sell, rent or transfer your personal data to third parties for marketing purposes.
6. Retention period
- Enquiries: Deleted once the purpose is fulfilled — at the latest two years after the last correspondence, unless a customer relationship has been established.
- Customer data (where an agreement exists): Retained for as long as the customer relationship lasts, plus five years after it ends (Danish Bookkeeping Act, section 10).
- Server logs: Deleted automatically after 30 days.
- Email correspondence: Deleted on an ongoing basis, and at the latest three years after the last contact.
7. Your rights
Under the General Data Protection Regulation (GDPR) you have the following rights:
- Access (Article 15) — you have the right to be told what information we process about you.
- Rectification (Article 16) — you have the right to have inaccurate information corrected.
- Erasure (Article 17) — you have the right to have information deleted (the "right to be forgotten").
- Restriction (Article 18) — you have the right to have processing restricted.
- Data portability (Article 20) — you have the right to receive your information in a structured, machine-readable format.
- Objection (Article 21) — you have the right to object to processing based on legitimate interest.
- Withdrawal of consent — where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out beforehand.
Write to klub@foreningspadel.dk if you wish to exercise any of your rights. We answer within one month.
8. Complaints to the Danish Data Protection Agency
If you are unhappy with how we process your personal data, you can complain to the Danish Data Protection Agency (Datatilsynet):
Datatilsynet
Carl Jacobsens Vej 35
2500 Valby, Denmark
Phone: +45 33 19 32 00
Email: dt@datatilsynet.dk
Web: datatilsynet.dk
9. Security
We have taken reasonable technical and organisational measures to protect your information:
- All traffic between you and foreningspadel.dk is encrypted with HTTPS/TLS
- Hosting with Google Firebase (ISO 27001, SOC 2)
- Access to personal data is limited to staff with a work-related need
- We do not store card details — payment is handled by an external payment provider when customers are set up
10. Changes to this privacy policy
We may update this policy from time to time. The version in force at any given time is on this page, with the date of the latest update at the top. Where changes are material we will tell you directly, if we have your email address.