1. Write to us
Email: klub@foreningspadel.dk
Phone: +45 24 76 23 76
We normally reply within one to two working days. Do say which club you play at, which phone you use and what you have already tried — it makes things quicker.
2. I cannot sign in
Use "Forgotten password" on the sign-in page. You will get an email with a link to choose a new one.
If you signed up with Google or Apple, sign in the same way you did the first time. Choose a different route and you will create a new, empty profile instead of getting into your own.
If no email arrives, check your spam filter. Our emails come from noreply@foreningspadel.dk.
3. I cannot find my club
The app only shows clubs that have been set up in Foreningspadel. If your club is not in the list, it is not on board yet.
Contact your committee, or write to us and we will help the club get going. It costs the players nothing; the club pays the licence.
4. My rating or a result looks wrong
Results are entered by the club's captain during the tournament, and ratings are calculated automatically from them. Everyone starts at 500 and moves with their results.
If something has been entered wrongly, it must be corrected by your club's captain or admin. They can change the result — we cannot, and we do not edit a club's data without the club's admin.
5. I am not getting notifications
First check that you have allowed the app to send notifications in your phone's settings.
On a locked screen the alarm follows the phone's ringer volume and respects the silent switch. With the phone on silent the notification still appears, but without sound. That is how the operating system works, not a fault in the app — which is why the app has a sound test, so you can hear how it sounds before a match night.
6. I want to delete my account
You can delete your account straight from the app under "My account" → "Data & privacy". In the same place you can download a copy of all your data.
Deletion removes your profile and your personal data permanently. Read more in our privacy policy.
7. I have found a bug
If you are signed in, you can send a bug report from the menu inside the app. It sends the version number along automatically, which makes it far easier for us to follow up.
Otherwise an email is perfectly fine. Do describe what you did, what you expected, and what happened instead.
8. Questions about your club
Sign-ups, team selection, match times, results and who the captain is are all controlled by the club itself. Those questions are quickest taken up with the club's captain or admin.
We help with the app itself — if a feature is not working, or you are unsure how something works, do write.
9. Want the app at your club?
Write to klub@foreningspadel.dkand we will show it and help you get going. You can also see the contact form on the front page or read about pricing.